Within your business, who provides the “good service”? Is it your company or your people?
It’s the people that give good service, but it’s the business that provides the platform and culture that creates an environment of good service. Employees who like their jobs are ten times more likely to deliver good service than those who are unhappy with their situation.
When it comes to staff morale, “Happy-Maker” tip number three is “Catch someone doing something right every day”.
It’s human nature for us to zero in on those things which someone does wrong, and to take for granted things that they do right.
Parents who give their teenage kids a 12 o’clock curfew tend to fly off the handle and penalize them if they come home at 12:15, yet when they show up on time, “doing it right” is seldom acknowledged.
Managers too, tend to focus on correcting what an employee does wrong rather than recognizing them when they do something right.
Behaviors which get rewarded get repeated. If you want your staff to exhibit more customer-friendly behaviors, you need to recognize those behaviors.
Begin your daily planner each day with a note to “Catch someone doing something right”. This simple Happy-Maker tip will reverse your natural tendency to reprimand staff and help you focus on being much more productive through rewarding and recognizing customer-friendly behaviors.
We know you’ll get a better return on your advertising investment if you have happy people creating happy customers out of every prospect our advertising brings through your door.