Most business owners were exceptional performers in their careers prior to starting their own business.
And many managers were promoted within their organizations because they were exceptional performers as well.
“Exceptional” is defined as “unusually excellent or superior.” In the reality show that is your business, most of the people you work with won’t be unusual, exceptional or superior. At best, they’ll be “average” people.
By virtue of being “exceptional” many leaders make the mistake of expecting everyone to be exceptional.